SHIPPING + DELIVERY

How much is shipping?

UK - £3.99 for Standard/Tracked Delivery (3-7 working
days. Please allow an additional 10 days for hand embroidered items.)

USA  - We are not able to ship to the US at this time,
due to the tariffs imposed on UK businesses.

Canada  - $20.45 CAD for International Tracked
Delivery (8-12 working days. Please allow an additional 10 days for hand
embroidered items.)

Rest of World - Unfortunately, we are currently only
shipping within the United Kingdom and Canada. We are working hard to expand
our offering globally! Please let us know if you would
like us to ship to your country! 

What countries do you ship to?

At this time, we are shipping within the United Kingdom and Canada.

We are working hard to expand globally, so watch this space!

If you want us to ship to your country, please do let us know as this will
help us tremendously in deciding where we expand as we grow!

Who will ship my items?

We use Royal Mail to ship our products.

Please email us at hello@treslondon.com if you need a quicker service and
we'll be happy to accommodate you!

We use a signed and tracked service to ensure you receive all your items in
a secure manner.

Please be aware that because we use a signed and tracked service, we are
unable to send to PO Box numbers.

How long will I wait to receive my items?

We work hard to dispatch most orders within 1 working day. Most orders
placed before 1pm will be dispatched that same working day.

UK - Delivery times typically vary from 3-7 working days
from dispatch. 

USA – We cannot
ship to the USA at this time due to the tariffs imposed on UK businesses.

Canada - 8-12 Days from dispatch. 

Rest of the World - Unfortunately, we are
currently only shipping within the United Kingdom and Canada. We are working
hard to expand our offering globally! Please let us know if you would
like us to ship to your country!

You will be notified via email and SMS (if selected) when your item has been
dispatched and when it is scheduled to arrive.

Please be aware that the above delivery times do not take into account
possible delays caused by payment authorisation or unforeseen issues at the
border, when entering into an international space. 

Please bear with us as we are a small, dedicated team of passionate
people, working hard behind the scenes to ensure you receive your packages on
time, however, above delivery times are an estimate and should be considered
from the date of dispatch (not from the date your order was placed).